REDDGENCY HOME HEALTHCARE PRIVATE LIMITED
Welcome to REDDGENCY
This Privacy Policy of Reddgency Home Health Care Private Limited and its affiliates collectively “Reddgency”, (‘Company’, ‘We’, ‘Us’, or ‘Our’), describes policies and procedures on the collection, use and disclosure of (‘You’, ‘Your’, ‘User’, or ‘Customer’) information when You use the Services through Reddgency website www.reddgency.com, including devices, applications and mobile site(s).
We use Your Personal data to provide and improve the Services. By using the Service, You agree to the collection, storage, transferring, sharing and use of personal information in accordance with this Privacy Policy. In addition, You acknowledge that You will be governed by the laws of India, including, but not limited to, the laws related to data protection and privacy. If You do not accept these terms, please do not utilize or access our website, application, mobile site(s), mobile application.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Privacy Policy:
Account means a unique account created for You to access our Service or parts of our Service.
Affiliates means an entity that controls, is controlled by or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
Company (referred to as either “Reddgency”, “We”, “Us” or “Our” in this Agreement) refers to REDDGENCY HOME HEALTHCARE PRIVATE LIMITED, registered in India at Greenfield City, Block-45, 2nd FL, Flat-2C, E3-398, Vivekanandapur, Thakurpukur Mahestola, South 24 Parganas, Kolkata, West Bengal, Pin-700141. We provide home healthcare and senior living services.
Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
City, State, Country refers to: Kolkata, West Bengal, India
Device means any device that can access the Service such as a computer, laptop, a mobile device, smart watch or a tablet.
Personal Data is any information that relates to an identified or identifiable individual.
Service refers to the Website.
Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to Caregiver/service provider/vendor/medical or non-medical professional, collectively (“Care-provider”), or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
Third-party social media Service refers to any website or any social network website through which a User can log in or create an account to use the Service.
Usage Data refers to data collected automatically, either generated using the Service or from the Service infrastructure itself (for example, the duration of a page visit).
Website refers to www.reddgency.com, accessible from https://www.reddgency.com
You mean the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.
 
Collecting and Using Your Personal Data
Types of Data Collected
Personal Data
The personal information that we collect depends on the context of Your interactions with us and the Services, the choices You make, and the products and features You use.
We collect personal information that You voluntarily provide to us when You register on the Services, express an interest in obtaining information about us or our products and Services, when You participate in activities on the Services, or otherwise when You contact us.
While using Our Service, we may ask You to provide us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to following:
  • Your Full name, Name of Your Father/Mother/Spouse/Children
  • Email address/s
  • Phone number/s
  • Your age, date of Birth
  • Gender
  • Anniversary date
  • Profession
  • Address, State, Province, ZIP/Postal code, City
  • Delivery address
  • Insurance details
  • Medical or health related information
  • Your IP address and URL
  • Your photograph
  • Payment information including UPI or/and bank details
  • Valid official documents for Your identity and address details, including PAN
  • Demographic details, interests and behavior to better understand and serve our users
  • Record of conversation with our representative
  • Any other information and data that You wish to provide
All personal information that You provide to us must be true, complete, and accurate, and You must notify us of any changes to such personal information.
Usage Data
Usage Data is collected automatically when using the Service.
Usage Data may include information such as Your Device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When You access the Service by or through a mobile device, we may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.
We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device/computer/laptop/smart watch/tablet.
We collect location data such as information about Your device’s location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device You use to access the Services. For example, we may use GPS and other technologies to collect geolocation data that tells us Your current location (based on Your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling Your Location setting on Your device. However, if You choose to opt out, You may not be able to use certain aspects of the Services.
We collect Your data to enhance our ability to provide relevant marketing, offers, and services to You and update our records, we may obtain information about You from other sources, such as public databases, joint marketing partners, affiliate programs, data providers, social media platforms, and from other third parties.
If You provide us with personal communications, including emails or letters, or if other users or third parties communicate with us regarding Your activities or contributions, we may compile this information. This collection of information allows us to maintain a record of Your interactions and engagements, ensuring that we can better understand and respond to Your needs and activities within the Platform.
Information from Third-Party Social Media Services
The Company may allow You to create an account and log in to use the Service through the following Third-party Social Media Services:
  • Google
  • Facebook
  • Instagram
  • Twitter (now ‘X’)
  • LinkedIn
If You decide to register through or otherwise grant us access to a Third-Party Social Media Service, we may collect Personal data that is already associated with Your Third-Party Social Media Service’s account, such as Your name, Your email address, Your activities or Your contact list associated with that account.
You may also have the option of sharing additional information with the Company through Your Third-Party Social Media Service’s account. If You choose to provide such information and Personal Data, during registration or otherwise, You are giving the Company permission to use, share, transfer and store it in a manner consistent with this Privacy Policy.
Tracking Technologies and Cookies
We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:
  • Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless You have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.
  • Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).
Cookies can be “Persistent” or “Session” Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser. You can learn more about cookies on https://policies.google.com/technologies/cookies?hl=en-US
We do not control the use of cookies by third parties and in no way liable for usage of third parties cookies.
We use both Session and Persistent Cookies for the purposes set out below:
Necessary / Essential Cookies
Type: Session Cookies
Administered by: Us
Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and we only use these Cookies to provide You with those services.
Cookies Policy / Notice Acceptance Cookies
Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies identify if users have accepted the use of cookies on the Website.
Functionality Cookies
Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering Your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter Your preferences every time You use the Website.
Use of Your Personal Data
The Company may use Personal Data for the following purposes:
To provide and maintain our Service, including to monitor the usage of our Service.
To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application’s push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
To provide You with news, special offers and general information about other goods, services and events which we offer that are like those that You have already purchased or enquired about unless You have opted not to receive such information.
To manage Your requests: To attend and manage Your requests to Us.
For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.
To deliver targeted advertising to You. We may process Your information to develop and display personalized content and advertising tailored to Your interests, location, and more.
To post testimonials. We post testimonials on our Services that may contain personal information.
To protect our Services. We may process Your information as part of our efforts to keep our Services safe and secure, including fraud monitoring and prevention.
To request feedback. We may process Your information when necessary to request feedback and to contact You about Your use of our Services.
To identify usage trends. We may process information about how You use our Services to better understand how they are being used so we can improve them.
To determine the effectiveness of our marketing and promotional campaigns. We may process Your information to better understand how to provide marketing and promotional campaigns that are most relevant to You.
To comply with our legal obligations. We may process Your information to comply with our legal obligations, respond to legal requests, and exercise, establish, or defend our legal rights.
To celebrate special events with You. We may use Your information to celebrate special days with You, like birthday or/and anniversary.
For any other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and Your experience.
We may share Your personal information in the following situations:
  • With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You.
  • For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
  • With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
  • With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.
  • With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside. If You interact with other users or register through a Third-Party Social Media Service, Your contacts on the Third-Party Social Media Service may see Your name, profile, pictures and description of Your activity. Similarly, other users will be able to view descriptions of Your activity, communicate with You and view Your profile.
  • With Your consent: We may disclose Your personal information for any other purpose with Your consent.
Google Analytics
We may share Your information with Google Analytics to track and analyze the use of the Services. The Google Analytics Advertising Features that we may use include Google Analytics, Demographics and Interests Reporting and Remarketing with Google Analytics. To opt out of being tracked by Google Analytics across the Services, visit https://tools.google.com/dlpage/gaoptout
Retention of Your Personal Data
The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain Your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.
Transfer of Your Personal Data
Your information, including Personal Data, is processed at the Company’s operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.
Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.
The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy.
Delete Your Personal Data
You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You.
Our Service may give You the ability to delete certain information about You from within the Service.
You may update, amend, or delete Your information at any time by contacting us and requesting us to, correct, update, or delete any personal information that You have provided to Us.
Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so.
We will only keep Your personal information for as long as it is necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). 
Disclosure of Your Personal Data
Business Transactions
If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.
Law enforcement
Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
Other legal requirements
The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:
  • Comply with a legal obligation
  • Protect and defend the rights or property of the Company
  • Prevent or investigate possible wrongdoing in connection with the Service
  • Protect the personal safety of Users of the Service or the public
  • Protect against legal liability
Security of Your Personal Data
The security of Your Personal Data is important to us but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, we cannot guarantee its absolute security.
Children’s Privacy
Our Service does not address anyone under the age of. We do not knowingly collect personally identifiable information from anyone under the age of 18. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 18 without verification of parental consent, we take steps to remove that information at our end.
If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, we may require Your parent’s consent before We collect and use that information.
Links to Other Websites
Our Service may contain links to other websites that are not operated by Us. If You click on a third-party link, You will be directed to that third party’s site. We strongly advise You to review the Privacy Policy of every site You visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.
The Services may link to third-party websites, online services, or mobile applications and/or contain advertisements from third parties that are not affiliated with us, and which may link to other websites, services, or applications. Accordingly, we do not make any guarantee regarding any such third parties, and we will not be liable for any loss or damage caused using such third-party websites, services, or applications. The inclusion of a link towards a third-party website, service, or application does not imply an endorsement by us. We cannot guarantee the safety and privacy of data You provide to any third-party websites. Any data collected by third parties is not covered by this Privacy Notice. We are not responsible for the content or privacy and security practices and policies of any third parties, including other websites, services, or applications that may be linked to or from the Services. You should review the policies of such third parties and contact them directly to respond to Your questions.
ARTIFICIAL INTELLIGENCE-BASED PRODUCTS
As part of our Services, we offer products, features, or tools powered by artificial intelligence, machine learning, or similar technologies (collectively, ‘AI Products’). These tools are designed to enhance Your experience and provide You with innovative solutions. The terms in this Privacy Notice govern Your use of the AI Products within our Services.
Our AI Products are designed for the following functions:
  • AI bots
  • AI predictive analytics
  • AI deployment
  • IoT
  • Video generation 
All personal information processed using our AI Products is handled in line with our Privacy Notice and our agreement with third parties. This ensures high security and safeguards Your personal information throughout the process, giving You peace of mind about Your data’s safety.
We believe in giving You the power to decide how Your data is used. To opt out, You can write to us at info@reddgency.com
Changes to this Privacy Policy
We may update Our Privacy Policy from time to time. We shall put prominent notice on Our Service and update the “Last updated” date at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Disclaimer:
We shall not be held responsible for any loss or damage incurred due to the disclosure, whether accidental or otherwise, of any Personal Information related to the user’s account, as well as information pertaining to online transactions conducted with credit cards, debit cards, cash cards, and their associated verification processes and details. Furthermore, we disclaim any liability for errors, omissions, or inaccuracies concerning any information that has been disclosed and utilized.
If any discrepancies or variations arise, the English version will be deemed the definitive reference over the translated material.
Contact Us
If You have any questions about this Privacy Policy, You can contact the Grievance Officer, name and contact details for the same is given below:
Mr. Tanjeet Singh Wadhwa
Designation: Director
Reddgency Home Healthcare Private Limited
Email: info@reddgency.com